Your mission: You play a key role in our ambitious Sales & Service team: after an intensive personal onboarding program at our headquarter in Heerlen, The Netherlands, you will be responsible for providing after-sales technical support to our customers in the assigned territories in the US. This includes the successful installation, troubleshooting, problem resolution, training and maintenance of our digital phenotyping systems at the customer's site. You will respond to questions regarding operation and malfunctions, advise on preventive maintenance and configuration adjustments and help to satisfy the customers. In more detail, you will: install and mount the Phenospex plant measurement systems as per procedure and perform quality control ch