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American Institute of Steel Construction

Philadelphia, Pennsylvania

Clark Nexsen

Raleigh, North Carolina

Clark Nexsen

Virginia Beach, Virginia

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Marx|Okubo

San Francisco, California

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GEBAU, Inc. Consulting Structural Engineers

Louisville, Colorado

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Northern Engineering

FORT COLLINS, Colorado

Stanford Radiology

Palo Alto, California

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University of California, Agriculture and Natural Resources

Irvine, California

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University of South Florida

Tampa, Florida

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The Hong Kong Polytechnic University

Kowloon, Hong Kong, China

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Danville, Kentucky

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Dublin, Ohio

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Oakland, California

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Colorado School of Mines

Golden, Colorado

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Chelan County PUD

Wenatchee, Washington

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Apache Junction, Arizona

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University of Connecticut

Storrs, Connecticut

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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