Quality Program Manager
BlueCross BlueShield of South Carolina
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Quality Program Manager

BlueCross BlueShield of South Carolina

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Details
Posted:
February 5, 2021
Location:
Columbia, South Carolina
Type:
Full Time - Experienced
Responsible for compliance and oversight of Quality Programs and Systems at the subsidiary or organizational level. Lead, organize and develop staff to promote quality management systems development and implementation.

THIS POSITION REQUIRES THE ABILITY TO OBTAIN A C2 CLEARANCE, WHICH REQUIES U.S. CITIZENSHIP.
 

30% Provides direction to staff for implementing and improving the Quality Management Systems (QMS) developing and maintaining a robust quality oversight program.

25% Responsible for engaging strong intradepartmental, cross-functional and organizational relationships to drive quality systems requirements. Interface with areas throughout the organization to implement quality system strategies and plans to facilitate continuous improvement of the QMS.

15% Interacts with external and internal auditors when needed and facilitates good conduct of audits by communicating effectively, effective preparation of documentation, training of staff, and providing accurate information, managing projects and deliverables with a high level of accuracy and completeness.

15% Directs, develops, evaluates , and motivates subordinates to achieve and maintain work with quality standards. Mentors and coaches team, employee development, addressing performance issues, resource planning and strategic objectives. Promotes professional growth providing guidance and leadership in staff and resource management, team building and training to ensure organizational effectiveness.

15% Provides oversight and direction to staff accountable for planning, scheduling, and tracking all external and internal audits.

Required Education Level and Degree Type:

  • Bachelor's Degree in Business Administration, Computer Science, Information Technology, or other job-related degree OR
  • Associate's Degree in Business Administration, Computer Science, Information Technology or other job- related degree and 2 years of directly related experience.

 

Required Specialized Training:

  • ISO9001 and CMMI Standards.

 

Required Work Experience:

Nine years of work experience in Quality Management methodologies, to include:

  • Five years of auditing with ISO9001 or CMMI standards.
  • Three years of prior management experience within an IT environment (supervisor or above).
  • One year of QMS experience in a regulated industry.

 

Required Skills and Abilities:

  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
  • Able to identify complex problems and review related information to develop and evaluate options and implemented solutions.
  • Demonstrated flexibility for adapting to both changing business and client needs, and a changing technical environment.
  • Strong knowledge base in related area.
  • Strong interpersonal and oral/written communication skills.
  • Demonstrated analytical and decision-making skills.
  • Excellent and effective communication, customer service and time- management skills.
  • Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge.

 

Preferred Skills and Abilities:

  • Should have demonstrated strong leadership skills.
  • Must be able to collaborate across the organization to accomplish necessary results.
  • Must be able to work with external ISO and CMMI consultants and auditors.

 

Work Environment:

  • Typical office environment.

 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. 

Internal Number: R1012008
About BlueCross BlueShield of South Carolina
About Us When you hear "BlueCross BlueShield of South Carolina," you'll see people nodding in recognition. Most everyone knows who we are. As the only South Carolina-owned and operated health insurance carrier, we have been offering security to Palmetto State citizens for more than 70 years. We are also one of South Carolina's largest employers. •Our financial stability is on record. In December 2019, AM Best reaffirmed our A.M. Best rating of A+ (Superior) — making us the only health insurance company in South Carolina with that rating. One of the few companies nationwide to achieve this distinction, this year also marks the 18th consecutive year that S.C. BlueCross met this high standard. For the latest ratings, access www.AMBest.com. •We offer the largest provider networks in the state, offering members the greatest choice in doctors, hospitals and other health care providers. •Our extensive menu of health plans, discounts, added values and online services means more choices for our members, with plans to fit every budget and lifestyle. What you may not know is just how diverse our company is. Included in our family of companies is BlueChoice® HealthPlan of South... Carolina, our managed care subsidiary, which also includes Healthy BlueSM, our Medicaid health plan. BlueChoice HealthPlan is an independent licensee of the Blue Cross and Blue Shield Association. But there is also a lot more to us than health insurance. We have many affiliated companies that are not licensed with the Blue Cross and Blue Shield Association. These companies are located in South Carolina, Georgia, Ohio, Tennessee and Texas. Some offer other insurance products, such as life insurance and behavioral health benefits and administration. Others administer contracts for the federal government. Some even focus on technology. BlueCross is also a major supporter of community and charitable causes. We support health care-related research, education and service in South Carolina through the BlueCross BlueShield of South Carolina Foundation. We're BlueCross BlueShield of South Carolina.
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