SUMMARY: AC Transit is recruiting for outstanding candidates for the position of Communications Manager in the vibrant San Francisco Bay area. This position manages a team of professionals who plan and implement multi-lingual public information campaigns; engage and respond to customers through social media; generate and maintain website content; and publish information regarding bus service, fares, and day-to-day service disruptions.
This position regularly interacts with operations, planning, and other departments on a variety of multifaceted projects, requiring the ability to render complex information clearly and accurately for a diverse customer base. The ideal candidate is customer-focused, solution-oriented, and adaptable to a rapidly changing environment. Leadership experience is essential, with a demonstrated ability to delegate, motivate and coach both individuals and teams.
This is an excellent opportunity to work on the Marketing & Communications team at one of the largest bus agencies in California. AC Transit also has an outstanding benefits package that includes pension, medical, dental and vision coverage, flexible spending and a 457 savings plan.
REPRESENTATIVE FUNCTIONS: • Plans, organizes, and directs the design, content, and implementation of customer information programs encompassing digital communication channels, public information displays, publications, and public outreach campaigns related to service or fare changes. • Manages staff by planning and assigning work, providing training and professional development, coaching, offering creative and technical direction, monitoring work flow, establishing performance standards, and evaluating performance. • Directs and oversees social media campaign strategies and initiatives to enhance users' experiences and grow the District's social community engagement, interaction, and membership on various social media platforms • Collaborates extensively with and develops effective positive relationships with Marketing and Planning department, print shop and other key internal stakeholders for successful communications campaigns • Develops and implement goals, strategies and programs to ensure adequacy, consistency, and timeliness of communications across various teams, platforms and channels • Develops, adopts, and enforces best practices, policies, and procedures related to communications, social media and electronic communication programs, including web content and social media posts • Monitors and performs regular analysis of campaign performance results, including statistical reports and Key Performance Indicators (KPIs) to make effective recommendations to optimize communications strategies and goals; • Represents the Marketing and Communications Department by serving on inter-departmental committees concerned with the development and implementation of new or improved services, programs, and policies. • Makes presentations before governmental agencies, community and advisory groups, and other public and special interest organizations including District Board of Directors • Develops the budget for the assigned unit, and monitors and controls expenditures. Plans and evaluates the most cost-effective use of resources. • Performs other duties as assigned
MINIMUM QUALIFICATIONS: Education: Equivalent to a Bachelor's Degree from an accredited college with major coursework in communications, marketing, public administration, or a related field.
Experience: Five (5) years of verifiable and increasingly responsible professional experience in developing and implementing marketing, public information, or communications programs, including at least two (2) years of supervisory or lead responsibility over assigned professional staff.
Physical Requirements: Must maintain the physical condition necessary to (1) perform tasks in an office setting and operate computers, keyboards, and other peripheral equipment; and occasionally lift objects weighing 25 lbs or less. (2) possess physical mobility to ability to transport oneself efficiently, and in a timely manner to all public, private, and governmental functions throughout the District and the Bay Area, as required by the job.
THIS POSITION IS A UNION POSITION, REPRESENTED BY AFSCME
The Selection Process: The Human Resources department must receive a completed online application by the filling date. If this recruitment is "Continuous," it may be closed at any time without notice. Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments. Current District employees must have satisfactory attendance and performance records. Finalists will be placed on an Eligibility List. When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation.
ADA Compliant and Drug Free Workplace: The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you have a need for an accommodation, please call Human Resources at (510) 891-4783.
The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.
Benefits: All employees hired on or after January 1, 2016, will be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute 6% or more of annual income towards the cost of his/hers District pension.